3lala provides a formal self-exclusion mechanism as part of our commitment to responsible gambling. This policy enables you to suspend access to 3lala services for a defined period and to suppress promotional communications during the exclusion.
You must be at least 18 years old to gamble with 3lala. Self-exclusion applies to all 3lala products and services registered under your name. By initiating self-exclusion you acknowledge that you seek to discontinue access to 3lala for a specified period.
Self-exclusion may be requested for a fixed term within the following range. If no period is specified, the default duration is six months.
During the initial exclusion period, the term cannot be shortened by the player. The exclusion can be extended beyond the initial term upon request and subject to approval by 3lala.
You may initiate self-exclusion online by selecting the Self-Exclusion option within your account under Responsible Gambling, or by contacting our Customer Support team. You will be required to confirm the period and complete identity verification in accordance with our procedures.
During the self-exclusion period, you are prohibited from accessing any 3lala account registered to you, placing bets, or making deposits. Promotional communications and targeted marketing related to 3lala are blocked during the exclusion. You may not remove or circumvent the self-exclusion prior to the end of the chosen period without explicit authorization from our support team.
If you have funds awaiting withdrawal or a withdrawal request at the time you initiate self-exclusion, you should complete the withdrawal before the exclusion becomes active. Once exclusion is active, you may not request new withdrawals through 3lala unless explicitly advised otherwise by our policy. If you require access to funds during the exclusion, contact Customer Support to determine permissible arrangements in line with our applicable policies.
After the initial exclusion period ends, you may request reinstatement of access. Reactivation is subject to identity verification and compliance checks. You may also request an additional exclusion period for one or more further terms, subject to approval by 3lala.
Self-exclusion on 3lala does not automatically apply to other operators. If you hold accounts with other operators, you may choose to request self-exclusion with those operators as a separate measure, in line with their respective policies and processes.
Self-exclusion is an aid to responsible gambling. It is not a substitute for personal restraint and is not guaranteed to prevent all gambling-related harm. For additional support, consider applicable helplines and professional guidance. This policy complements the Terms and Conditions and the Privacy Policy of 3lala.
To initiate self-exclusion or discuss options, contact our Customer Support team or use the Self-Exclusion feature in your account. For assistance by email, please use the support address designated by 3lala. For disputes related to this policy, follow the dispute resolution process outlined in the Terms and Conditions.
